Client Journey: Bernstein Real Estate

client-journey_bernstein-re.jpg

The Challenge

Manual meter readings are subject to human error, which can cause unnecessary friction with tenants. Worse, when tenants have questions about their bills, the limited data makes it very difficult for property managers to find the information necessary to explain why the tenant had been billed a certain amount.

The Solution

Enertiv installed digital submeters with remote reading capabilities. This not only eliminated the need to disrupt tenants by entering their space, it improved the data collection frequency from once a month to real time.

Results

During particularly hot summer months in 2019, tenant complained about their high bills. Thanks to the real-time transparency provided by the Enertiv Platform, Bernstein was able to quickly and empirically demonstrate that the bill was correct.

 

Download the Full Report

 
Comly Wilson