Client Journey: New York City Housing Authority



Mean Time to Repair (MTTR) decreased by 95%

The Background

To help address an unprecedented financial shortfall of $32 billion, NYCHA identified technology that could reduce operating costs and help facilitate a healthier indoor environment for residents.

The Solution

Enertiv integrated with NYCHA’s work order management system to alert maintenance crews the moment equipment broke down.


The NYCHA staff leveraged Enertiv to bring down the MTTR from 60 days to only 3 days, a 95% decrease.

The success of the fault detection solution, integrated into their existing technology, led NYCHA to evaluate deploying such a system widely across the portfolio.


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Comly Wilson