Optimizing Elevator Maintenance


Reduced entrapments by 75% and maintenance costs by 25%

The Background

Despite the best efforts of the on-site operations team, the elevators in a newly constructed 57-story multifamily highrise were experiencing chronic issues. For customer-centric landlords, elevator shutdowns and entrapments are disruptive events that are avoided at all costs.

The Solution

The approach was two pronged. First, elevator performance data was collected to identify patterns that would inform a root cause diagnosis. Through this analysis, Enertiv’s client success team worked closely with on-site engineers to uncover a high voltage condition that was contributing to the elevator shutdowns.

Next, Enertiv’s platform was used to analyze the efficacy of maintenance and repair strategies on the elevators. The data collected by the Enertiv Platform was overlaid with maintenance tickets to understand the discrepancies in logged time and actual work performed, as well as the relationship between preventative maintenance and elevator failures.


In the first month after the initial analysis was provided to the client, elevator entrapments fell 75% and the total amount of time reported by the maintenance vendor fell 25%, even while preventative maintenance time reported increased nearly 300%.


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Comly Wilson