Question 1

How fast does Enertiv deliver tenant utility bills?

Accepted Answer

Enertiv maintains a two-day mean time to bill, measured from meter read or utility bill receipt to invoice delivery. Bills can be delivered to tenants by email, through the tenant self-service portal, or via automated sync with property management systems such as Yardi and MRI.

Question 2

What lease structures does Enertiv support for tenant billing?

Accepted Answer

Enertiv supports NNN, gross, modified gross, hybrid, and custom lease structures. Billing methodologies include submeter-based billing, RUBS, load studies, and pro rata allocation. The platform accommodates various premiums, factors, taxes, and lease clauses, and Enertiv's billing team has over a decade of experience handling complex and non-standard lease configurations.

Question 3

Does Enertiv integrate with Yardi and MRI?

Accepted Answer

Yes. Enertiv integrates with Yardi and MRI to automate billing delivery and payment reconciliation. Billing-ready export files are available in CSV and Excel formats structured for direct use in property management workflows, and automated sync options eliminate manual data entry between systems.

Question 4

How does Enertiv handle properties without submeters?

Accepted Answer

For properties without physical submeters, Enertiv supports virtual meter estimation using top-down subtraction from master meter data, load studies based on equipment inventory and operating schedules, and pro rata or RUBS allocation methodologies. Where ongoing submeter installation is warranted, Enertiv can deploy and integrate hardware directly.

Question 5

What happens when there are tenant billing disputes?

Accepted Answer

Enertiv provides full audit-ready documentation for every allocation, including the methodology applied, meter reads, cost breakdowns, timestamps, and user attribution. The tenant self-service portal gives tenants direct access to consumption data and billing history, which resolves most questions without involving property management. For disputes requiring further investigation, Enertiv's billing analysts have the analytical tools and documentation required to support resolution.

Question 6

Does Enertiv provide a self-service portal for tenants?

Accepted Answer

Yes. A tenant self-service portal is included in the standard subscription. Tenants can access consumption data, billing history, trend analysis, emissions data, and prior period comparisons. The portal reduces billing disputes and property management workload by enabling tenants to self-serve answers to common questions.

Question 7

How does Enertiv ensure billing accuracy across different utility types?

Accepted Answer

Every tenant bill goes through an automated QA process that covers incorrect rate schedules, rate errors, ratchet misapplication, power factor penalties, fuel adjustments, and regulatory charge errors. Bills are reconciled against utility invoices on a line-by-line basis. Any anomaly is flagged, logged, and reviewed by a billing specialist before delivery. Enertiv supports electricity, water, gas, waste, and recycling across the same workflow.

Property	Area	Recovery	Last Bill	Change
Midtown Office Tower A	285k sqft	97%	$42,180	↑ 3.1%
Harbor Industrial B	520k sqft	91%	$78,440	↑ 1.8%
Westside Plaza C	142k sqft	74%	$19,620	↓ 2.4%
Commerce Park D	390k sqft	61%	$31,850	↓ 5.2%

Maximize utility cost recovery from tenants without manual work or mistakes.

How a Class A office building increased recovery from tenants by $100,000 using Enertiv

We deliver tenant bills up to 15x faster than the industry average

Get accurate tenant usage no matter what submeters you have in place

Integration with existing submeters

Submeters deployment

Digital meter reads with QR scanning

With Enertiv, property teams simply log in, review the auto-generated bill set, and approve — all in one place

Our bills are different

Sustainability insights

Maximize tenant trust by providing access to the clear billing history

Get visibility on tenant consumption and cost recovery

Avoid unnecessary costs from vacant spaces

We integrate with your
Property Management System

Tenant Billing is just one piece.

Built to unlock capital.

Built to deliver results.

Wherever you are on the journey, Enertiv is built to take you further.