Digitizing Meter Readings and Strengthening Tenant Partnerships
As is the case in many office portfolios, ownership was relying on a paper-based tenant submetering and billing process. Each month, on-site engineers had to transcribe meter readings to a clipboard, which subsequently was transcribed into spreadsheets and then again into generic invoices.
What We Did
Enertiv provided the Meter Reading App, automated tenant billing software, utility bill management, and a tenant portal.
Buildings were set up on the Enertiv Platform in a matter of weeks and the meter reading app saw rapid adoption by the on-site teams.
How It Turned Out
Enertiv’s solution was selected by ownership among the competing tenant submetering providers due to the user-friendliness of the software, the hands-on approach by the client success team, and the ability to create a genuine partnership with tenants by providing comparisons to other tenants and displaying environmental impact of their consumption.
In most cases, the metering infrastructure from one building to the next has different makes, models, ages and capabilities making it difficult to scale a new submetering service. However, because the Enertiv Meter Reading App digitizes an existing manual process, it is infrastructure agnostic. This gave ownership confidence to quickly roll the software out across their portfolio.
